Did this article resolve your question/issue?



How to contact Progress Presales Support, Customer Order Management or Customer Services?

« Go Back


TitleHow to contact Progress Presales Support, Customer Order Management or Customer Services?
URL Name17394
Article Number000166373
EnvironmentProduct: All Supported products
Version: All supported versions
OS: All supported platforms
Question/Problem Description
How to find the Progress Sales Representative who handles my account?
How can I reach my Customer Service Representative in my Region?
How to contact Customer Order Management (formally known as Customer Services or Sales Support)?
How to contact Presales Support or Customer Services?
How to reach my Progress Account Manager ?
How to contact Progress Sales Administration?
How to obtain or extend an Evaluation licenses for an OpenEdge Product?
How to obtain a current licensed products list?
How to engage Consultancy Services?
Steps to Reproduce
Clarifying Information
Error Message
Defect/Enhancement Number
Progress Customer Self Service:

For new customers:  

For existing customers:  
  • Pricing information
  • Product orders, upgrades or updates on user counts for existing product licenses
  • Issues concerning product maintenance agreements or the licensing model
  • Questions on current licenses and license history.
  • Questions or issues associated with Evaluation licenses.
  • Questions or issues associated with Subscription licenses.
  • To inquire about purchasing a license or extending an evaluation period
  • License changes when using OpenEdge products on virtual machines or DR servers
  • Consulting Services and Pre-Sales, the details of which can be found on the Progress WebSite: 
Customer Order Management Team :

CSS Contacts:
  • Issues on the ESD site where a major release or service pack is not available
  • Issues with the License information provided when installing or updating installed licences
  • Expired licenses for OpenEdge Development Kit (OEDK) subscriptions
  • Co-ordination on any licensing with your Sales Representative
If unsure of who your Account Manager is, please contact local Progress Sales office. The following url provides the contact details for The Americas, Europe, Middle East and Africa, Asia / Pacific:

For example:
In North America, contact the Sales Hotline at 781-280-4833 or Presales Hotline at 781-280-4779.



Last Modified Date12/27/2019 8:28 PM
Disclaimer The origins of the information on this site may be internal or external to Progress Software Corporation (“Progress”). Progress Software Corporation makes all reasonable efforts to verify this information. However, the information provided is for your information only. Progress Software Corporation makes no explicit or implied claims to the validity of this information.

Any sample code provided on this site is not supported under any Progress support program or service. The sample code is provided on an "AS IS" basis. Progress makes no warranties, express or implied, and disclaims all implied warranties including, without limitation, the implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the sample code is borne by the user. In no event shall Progress, its employees, or anyone else involved in the creation, production, or delivery of the code be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the sample code, even if Progress has been advised of the possibility of such damages.