Feedback
 
Did this article resolve your question/issue?

   

Your feedback is appreciated.

Please tell us how we can make this article more useful. Please provide us a way to contact you, should we need clarification on the feedback provided or if you need further assistance.

Characters Remaining: 1025

 


Article

Sitefinity Cloud: Random 502 error when working with widget templates module

« Go Back

Information

 
Article Number000099478
EnvironmentProduct: Sitefinity
Version:8.x, 9.x, 10.x, 11.x, 12.x
OS: All supported OS versions
Database: All supported Microsoft SQL Server versions
Question/Problem Description
Accessing Design -> Widget Templates and either searching or changing the pages or widget templates produces an error message: 502 - Web server received and invalid response while acting as a gateway or proxy server.
Steps to Reproduce1. Navigate to Design -> Widget Templates
2. Change the pages or search for any keyword or in the dropdown "Sort Templates" select "by Widgets they are applied to"

Result: 502 - Web server received an invalid response while acting as a gateway or proxy server.
Clarifying Information
After a site was deployed to Sitefinity cloud the error 502 - Web server received an invalid response while acting as a gateway or proxy server. started showing up when users work with Design -> Widget Templates.
Error Message502 - Web server received and invalid response while acting as a gateway or proxy server.
Defect/Enhancement Number
Cause
The cause of the problem are leftover widget templates for the eCommerce module and Sitefinity forums module.
Sitefinity cloud doesn`t support Ecommerce and forums module.
Resolution
Remove the assemblies:
Telerik.Sitefinity.Ecommerce.dll
Telerik.Sitefinity.Forums.dll
 
Workaround
Notes
Attachment 
Last Modified Date11/7/2019 3:51 PM