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Images do not appear in the backend after upgrade

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TitleImages do not appear in the backend after upgrade
URL Nameimages-do-not-appear-in-the-backend-after-upgrade
Article Number000180625
EnvironmentProduct: Sitefinity
Version: 9.x, 10.x
OS: All supported OS versions
Database: All supported Microsoft SQL Server versions
Question/Problem Description
Upgrading from 9.x or 10.x causes some images to not appear in the backend but continue to appear on the frontend.

In some cases when click on the image's Action menu > View original a 404 error is thrown.

Also the problem can be related to failed library module.
Steps to Reproduce
Clarifying Information
Error Message
Defect Number
Enhancement Number
The exact cause is not known at this time.
Go to administration -> modules and services and find the the Library module. Try reinstalling it.

Re-publish the problematic images using the API:
private void RepublishImages(string libraryTitle, string provider = "")
    var librariesManager = LibrariesManager.GetManager(provider);
    librariesManager.Provider.SuppressSecurityChecks = true;
    var images = librariesManager.GetImages().Where(n => n.Visible && n.Status == ContentLifecycleStatus.Live && n.Album.Title == libraryTitle).ToList();
    var count = 0;

    foreach (var image in images)
        var master = librariesManager.Lifecycle.GetMaster(image);
        var temp = librariesManager.Lifecycle.CheckOut(master) as Image;
        temp.Title = temp.Title.Trim();
        master = librariesManager.Lifecycle.CheckIn(temp) as Image;

        if (count % 200 == 0)

    librariesManager.Provider.SuppressSecurityChecks = false;
In some cases you may need to change Visible properties of the master version like:
just after "var master = librariesManager.Lifecycle.GetMaster(image);" in the above code add
if (master.Visible == true)
  master.Visible = false;


Last Modified Date9/15/2017 2:37 PM
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