Feedback
Did this article resolve your question/issue?

   

Article

How to view the status of a defect

« Go Back

Information

 
TitleHow to view the status of a defect
URL NameHow-to-view-the-status-of-a-defect
Article Number000202953
EnvironmentProduct: Sitefinity
Version: 11.x, 12.x, 13.x
OS: All supported OS versions
Database: All supported Microsoft SQL Server versions
Question/Problem Description
How to view the status of a Sitefinity bug?
What to do if a Sitefinity bug is not visible in SupportLink?
Steps to Reproduce
Clarifying Information
SupportLink displays only defects that have been attached to an account's case.
Error Message
Defect Number
Enhancement Number
Cause
Resolution
1. Log in to SupportLink at https://supportlink.progress.com/
2. On the SupportLink landing page click on Defects
image.png
3. By default a list of all defects in the last 12 months appears. To view all defects change the view to "All Defects - By Case Severity" using the dropdown
image.png
4. Click on a defect to view more details
image.png

Note: If a bug is not visible in the defect list that means it has not been attached to a case in the currently logged-in account. Submit a support case with the defect number (if known) or as much description of the defect as possible and the support team will attach the bug to the case so that it appears in the defect list.
Workaround
Notes
Last Modified Date5/26/2021 8:46 AM
Attachment 
Files
Disclaimer The origins of the information on this site may be internal or external to Progress Software Corporation (“Progress”). Progress Software Corporation makes all reasonable efforts to verify this information. However, the information provided is for your information only. Progress Software Corporation makes no explicit or implied claims to the validity of this information.

Any sample code provided on this site is not supported under any Progress support program or service. The sample code is provided on an "AS IS" basis. Progress makes no warranties, express or implied, and disclaims all implied warranties including, without limitation, the implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the sample code is borne by the user. In no event shall Progress, its employees, or anyone else involved in the creation, production, or delivery of the code be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the sample code, even if Progress has been advised of the possibility of such damages.