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Article

Issue with drag and drop functionality in Chrome 55

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Information

 
Article Number000076678
EnvironmentProduct: Sitefinity
Version: 8.2, 9.x
Browser: Google Chrome 55
OS: All supported OS versions
Database: All supported Microsoft SQL Server versions
Question/Problem Description
Trying to drag a widget on the page is not possible on the first attempt. An error is logged in the browser's developer console. Attempting to drag the widget for a second time succeeds but the widget is no longer available in the Toolbox to the right.

Widgets disappearing after first use on page in Chrome.

The error is:
Uncaught DOMException: Failed to execute 'createEvent' on 'Document': The provided event type ('PointerEvent') is invalid.
Steps to Reproduce
Clarifying Information
Error MessageUncaught DOMException: Failed to execute 'createEvent' on 'Document': The provided event type ('PointerEvent') is invalid.
Defect/Enhancement NumberBug 207581
Cause
This is a bug in Sitefinity. For more information about Bug 207581, see https://feedback.telerik.com/Project/153/Feedback/Details/207581.
Resolution
The issue is resolved in Sitefinity 8.2 Hotfix1
The issue is resolved in Sitefinity 9.0 Hotfix2
The issue is resolved in Sitefinity 9.1 Hotfix2
The issue is resolved in Sitefinity 9.2 Hotfix2

The issue is resolved in Sitefinity Internal Build v.8.2.5921.0
The issue is resolved in Sitefinity Internal Build v.9.0.6021.0
The issue is resolved in Sitefinity Internal Build v.9.1.6131.0
The issue is resolved in Sitefinity Internal Build v.9.2.6221.0
The issue is resolved in Sitefinity Internal Build v.9.2.6224.0

For a guide on how to Notes section for a guide how to update Sitefinity to hotfix or internal build.
Workaround
- Do not update the Google Chrome browser to version 55.
- Use a different browser.
Notes
Attachment 
Last Modified Date9/12/2019 8:02 AM