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Online purchase support

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TitleOnline purchase support
URL NameOnline-purchase-support
Article Number000191794
Description

Did you purchase your software online, and need help?

Solution

Order Fulfillment

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase:

  1. Login into the Community, and go to the My Support  page to retrieve your license and downloads.
  2. Having problems accessing the customer portal? Contact the Contact Support  with an access/account question.
 

Online Order Payment Inquiries and Returns

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase contact Cleverbridge, Ipswitch's online partner. 
To get Cleverbridge support, visit the Cleverbridge Support Center.

 

Support Eligibility

Technical Support is available to all owners of Ipswitch products who are within warranty (30 days from date of purchase), or covered by an active Service Agreement.You can purchase a 1-3 year Service Agreement, which includes technical support and all upgrades. Learn more

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Disclaimer The origins of the information on this site may be internal or external to Progress Software Corporation (“Progress”). Progress Software Corporation makes all reasonable efforts to verify this information. However, the information provided is for your information only. Progress Software Corporation makes no explicit or implied claims to the validity of this information.

Any sample code provided on this site is not supported under any Progress support program or service. The sample code is provided on an "AS IS" basis. Progress makes no warranties, express or implied, and disclaims all implied warranties including, without limitation, the implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the sample code is borne by the user. In no event shall Progress, its employees, or anyone else involved in the creation, production, or delivery of the code be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the sample code, even if Progress has been advised of the possibility of such damages.